Shipping policy

Processing time

All orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive a shipment confirmation email with tracking information once your order has been dispatched.

Shipping rates and delivery times

Poland: free shipping, delivery within 1–2 business days.

European Union and other supported countries: DPD delivery for €6.00, delivery within 3–9 business days. Shipping is free on all orders of €65.00 and above.

We currently ship to Austria, Belgium, Germany and 16 other countries. The available shipping options and costs for your address are always shown at checkout before payment.

Order tracking

Once your parcel is dispatched, you will receive a tracking number by email so you can follow your delivery.

Delays

Delivery times are estimates provided by our carrier and are not guaranteed. Delays may occur during peak periods or due to circumstances beyond our control, such as customs processing, severe weather or carrier disruptions.

Damaged or lost parcels

If your order arrives damaged, please contact us at support@ollywell.com with your order number and photos of the damage so that we can resolve it quickly. If a parcel appears to be lost in transit, contact us and we will open an investigation with the carrier.

Incorrect address

Please make sure that your delivery address is correct. We cannot be held responsible for parcels delivered to an incorrect address provided at checkout. If a parcel is returned to us for this reason, we will contact you to arrange re-delivery; additional shipping costs may apply.

Questions

For any shipping-related questions, contact us at support@ollywell.com or +48 736 702 128.